■ Refund due to customer convenience
We do not accept refunds due to customer convenience.
■ Exchange due to customer convenience
We do not accept exchanges due to customer convenience.
■ Refund due to defects in products, etc.
We do not accept refunds due to product defects.
■ Exchange due to defects in products, etc.
If the following conditions are met, we will exchange the product.
[Conditions]
Regardless of whether the product is used or not, in principle, we will only respond to those who contact us by phone or email within the response period.
[Available period]
If you contact us within 7 days after receiving the product
[Return shipping fee]
Store burden
[re-postage]
Store burden
【remarks】
In some cases, we may not be able to respond to exchanges, such as when it is impossible to arrange the same product. In that case, please understand that it will be refunded.
■Cancellation/refund/exchange contact information
【telephone number】
0944-63-6969
【Inquiry form】
In the case of telephone, it will be accepted from 10:00 to 17:00 on business days.
■ Return address
【Postal code】
835-0024
【address】
2144-4 Shimosho, Setaka Town, Miyama City, Fukuoka Prefecture
【telephone number】
0944-63-6969
[Fax number]
0944-63-6969
■ Precautions regarding cancellations, refunds, and exchanges
Please note that we cannot accept exchanges or returns after 7 days from the arrival of the product. Please note that, in principle, we cannot return or exchange products that have been opened or damaged by the customer. We will bear the burden of shipping and handling charges for returns.
![[Set of 4] Yaki Tonsoku from Kagoshima (170g/per piece)](https://static.wixstatic.com/media/3f7a78_7762a9ea156843e8bf0d5a62e792cf89~mv2.jpg/v1/fill/w_1424,h_1150,al_c,q_85,enc_avif,quality_auto/3f7a78_7762a9ea156843e8bf0d5a62e792cf89~mv2.jpg)
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